ScopeSign Support

Check the phone number on the customer card, then tap “Nudge now” on the change order. Landlines can’t receive SMS — make sure it’s a mobile number.

Yes — editing creates version 2 and voids the old version’s signature request. If it was already signed, the signed version stays on record and the new version needs a new signature. Signatures never transfer between versions; that’s what makes your documents trustworthy.

They can tap “Suggest a different price” on the signature page. You’ll get their offer instantly and can accept (re-sends at the new price for signature), counter, or call them.

Every signed change order and the job-level “All Approved Changes” summary are under the job. Downloading and sharing documents is part of ScopeSign Pro.

Subscriptions are billed by Apple or Google: iPhone — Settings, your name, Subscriptions; Android — Play Store, profile, Payments and subscriptions. Your documents remain safe if you cancel.

Email us from your account email with “Delete my account.” We complete deletions within 30 days. Signed documents belonging to both parties may be retained where the law requires.

Electronic signatures are recognized under the U.S. ESIGN Act and state UETA laws. ScopeSign records a drawn signature with timestamp, location, and a full audit trail. We’re software, not a law firm — for specific legal questions, consult an attorney.